FAQ
How can I receive the order at home?
How can I receive orders at home?
Ordering and then receiving the goods at home via our website is very easy; First you will have to choose the products that interest you most, add them to the cart, complete the payment method wizard. Before paying, you will be asked for an address where the courier will deliver the products.
Can I specify a destination address other than the billing address?
Can I specify a destination address other than the billing address?
Yes, during the purchase phase it is possible to enter a new shipping address which is different from the billing address.
How can I check the status of the shipment?
How can I check the status of the shipment?
Once your order has been processed and then entrusted to the courier, I will receive the parcel tracking number in your e-mail box.
What should I do when the courier delivers the goods to me?
What should I do when the courier delivers the goods to me?
In the event of an accident, in order to activate the insurance procedure and obtain compensation, we invite you to carefully check the conditions of the material in front of the courier and possibly accept it by adding the wording "withdrawal with reserve because the package is damaged" on the appropriate document accompanying ask the courier.
If the damage is noticed at a later time, it will be possible to send the dispute within and no later than 2 days from the delivery date, by sending us the photographs relating to the damage and the order number relating to the purchase.
How long does delivery take?
How long does delivery take?
Delivery times are approximately 3-10 working days.
Payments
Payments accepted
Is it possible to pay by cash on delivery?
Yes, it is possible to pay cash on delivery, only in cash directly to the courier by choosing this option at the time of purchase.
Do you accept PayPal?
Yes, we accept payments made via Paypal.
Is it possible to pay by bank transfer?
Yes, it is possible to pay with an advance bank transfer, once the transfer has been made, you must send us the bank transfer accountant. The goods will be shipped after crediting our current account.
Contact
How can I contact you?
To contact us you can call the numbers: +39 0586 677383, +39 0586 677120 or by e-mail at: info@ilcavallino.it
Orders
Can I make changes to an order that has already been shipped?
No, it is not possible to make changes to an order that has already been sent.
Can I cancel an order that has already been shipped?
No, it's not possible. In this case you can exercise the right of withdrawal if you want to cancel the order. The consequent refund will be made upon return of the product to our warehouse. The refund will only concern the goods and not the shipping costs.
I am a company, can I order large quantities?
For wholesalers or shopkeepers it is possible to request a quote by sending an email to: info@ilcavallino.it
